Refund Policy

The refund policy applies to the £149 one-time purchase of the Executive Decision Book™ under an Individual Executive Licence.

The Executive Decision Book™ is a self-service, browser-based digital decision-management application.

There is no subscription or recurring licence charge associated with the standard Individual Executive Licence.

You may request a refund within 30 days of the date on which your original purchase was completed.

A request made after the 30-day period will not normally qualify under this policy unless a refund is required by applicable law.

Nothing in this Refund Policy limits any statutory rights or remedies that cannot lawfully be excluded or restricted.

To request a refund, visit Paddle Buyer Support at paddle.net and select the option to request a refund.

Refund requests under the Six Other Days 30-day refund policy should be submitted within 30 days of the original purchase date.

You may be asked to provide the email address used for your purchase and your transaction or order reference.

If you need assistance identifying your purchase or have a question about your Executive Decision Book™ licence, you can also contact Six Other Days through our Contact page.

You do not need to disclose the contents of your decision records to request a refund.

When a refund is approved, the refund will normally be returned using the payment method or payment process through which the original transaction was completed.

The time taken for refunded funds to appear may depend on the payment provider, bank or payment method involved.

Once the refund has been processed, the Individual Executive Licence associated with that purchase will end and access to the Executive Decision Book™ may be withdrawn.

If you have exported completed decision records from the Executive Decision Book™ before your licence ends, those exported records remain your responsibility.

Ending your licence does not require you to delete legitimate records you created and exported for your own use.

However, a refund does not give you any continuing right to access, reproduce, distribute or commercially exploit the Executive Decision Book™, Six Other Days Decision Framework or associated intellectual property.

If you believe you have been charged more than once for the same purchase, charged an incorrect amount or charged in error, please contact us as soon as reasonably possible.

We will review the transaction information available to us and, where appropriate, work with the relevant payment provider to resolve the issue.

Payments for the Executive Decision Book™ are processed by Paddle, which acts as the merchant of record for the transaction.

Paddle may process information necessary to complete the purchase, administer payments and refunds, prevent fraud, and meet its legal and regulatory obligations.

Where Paddle’s terms and policies apply to the payment or refund process, those terms and policies may also apply to your transaction.

Six Other Days remains responsible for the Executive Decision Book™ product, your Individual Executive Licence and product support.

This Refund Policy is intended to provide a clear contractual refund arrangement in addition to any rights you may have under applicable law.

Nothing in this policy excludes, limits or replaces consumer rights or other legal rights that cannot lawfully be excluded or limited.

We may update this Refund Policy from time to time to reflect changes in our product, payment arrangements, legal obligations or business operations.

The current version will be made available through the Six Other Days website and/or the Executive Decision Book™ product environment as appropriate.

The refund terms applicable to a purchase should not be retrospectively reduced in a way that removes rights already provided in relation to that purchase.