Support

The Executive Decision Book™ uses secure browser-based access.

If you are unable to access the application, are not receiving the information required to sign in, or believe there is a problem with your access, contact Six Other Days through our Contact page.

When contacting us, please provide the email address associated with your Executive Decision Book™ licence.

Do not send passwords, security credentials or unnecessary confidential information.

The Executive Decision Book™ is supplied under an Individual Executive Licence.

If you have a question about your licence, licensed access or the browser/device activations associated with your licence, contact Six Other Days.

The standard licence permits up to three active personal browser/device activations.

The licence is personal and must not be shared, transferred, resold or made available for use by another person.

If the Executive Decision Book™ is not behaving as expected, first check that:

• you have a working internet connection;
• you are using a current supported browser;
• the browser has not been configured to block functionality required by the application; and
• you are accessing the product through the official address: book.sixotherdays.com

If the problem continues, contact Six Other Days and describe:

• what you were trying to do;
• what happened;
• the browser and device you were using; and
• any error message displayed.

Do not include the detailed contents of your decision records unless they are genuinely necessary to explain the technical problem.

The Executive Decision Book™ is available under an Individual Executive Licence for a £149 one-time purchase.

There is no subscription or recurring licence charge associated with the standard Individual Executive Licence.

Payments are processed by Paddle, our merchant of record.

For questions specifically relating to the payment transaction, Paddle may provide buyer support through paddle.net.

For questions about the Executive Decision Book™, your licence or product access, contact Six Other Days.

The Executive Decision Book™ has a 30-day refund policy.

Refund requests should be made through Paddle, our merchant of record, within 30 days of the original purchase date.

Visit paddle.net to request a refund.

If you need help identifying your purchase or have a question about your Executive Decision Book™ licence, contact Six Other Days.

The Executive Decision Book™ allows completed decision records to be exported where that functionality is available.

Once exported, the file is outside the Executive Decision Book™ application and you are responsible for storing, protecting and managing that copy appropriately.

If you experience a technical problem when creating an available export, contact Six Other Days.

You do not need to send us the contents of the decision record unless they are genuinely required to investigate the technical problem.

The Executive Decision Book™ includes Backup & Restore for decisions you have completed and archived into your Decision Library.

A Decision Library backup contains your archived decision records. It does not include the decision you are currently working on.

For guidance on creating, protecting and restoring a Decision Library backup, see: Backup & Restore

Decision Library backups are downloaded to your own device and should be stored securely.

If you have a question about how Six Other Days handles personal information, wish to exercise a data protection right, or have a privacy concern, contact Six Other Days through our Contact page.

Do not include unnecessary confidential or sensitive information in your initial message.